Before reading further, please note that ISS club mail is set to happen only once in a week. So, if you are receiving our mail once every week, then there is nothing wrong with your subscription.
The below information is intended to help subscribers who have successfully subscribed to ISS club mailing list but doesn’t receive weekly story mails at their inbox.
Many e-mail server providers like Yahoo, Gmail, Hotmail etc; use in-built spam blockers which prevents certain emails from reaching your inbox. Sometimes this can restrict your desired emails from reaching your inbox by falsely labelling them as Spam and sending them to the ‘Spam/Junk’ mail folder.
In order to ensure that you receive our club mails without fail, we strongly recommend adding our club mailing address to your email address book. Given below are the instructions which will help you do this depending on your email service provider.
Adding firstname.lastname@example.org to your Gmail Contacts list:
If you have successfully received the confirmation email message, click More Options below the Subject line. Then, click Add sender to Contacts list..
You should see a message on the top of the interface, stating: The send has been added to your contacts list.
Yahoo! Mail Users
Adding email@example.com to your Yahoo Address Book:
If you have successfully received the confirmation email message, click Add to Address Book when viewing a message from firstname.lastname@example.org to have the address email@example.com saved into your Yahoo! Mail Address Book. This link is located to the right of the “From” header, above the message itself.
Adding firstname.lastname@example.org to your Hotmail Address Book:
If you have successfully received the confirmation email message during the ISS club subscription, click Save Address to have email@example.com saved into your Hotmail addressbook.
Adding firstname.lastname@example.org to your Hotmail Safe List:
- When you’re logged into your Hotmail account, click on the Mail tab in the middle of the interface.
- Click on the Options link on the right side of the interface.
- Click on Junk Email Protection
- Click on Safe List.
- Type in the list owner address, email@example.com, under Type an address or domain:
- Click the Add button
Microsoft Outlook 2003 Users
Adding firstname.lastname@example.org to your Microsoft Outlook 2003 Safe Senders List:
Choose: Actions -> Junk Email then click: Add Sender to Safe Senders List.
Or if you prefer, choose: Actions -> Junk Email Options, select the Safe Senders tab, click ADD, and enter the email address in the popup window. Lastly, click OK.
Apple Mail.app Users
Adding email@example.com to your Address Book list:
If you have successfully received the confirmation email message, choose: Message -> Add Sender to Address Book on the top toolbar.
You may also hold the pointer over the email address in the message, press the mouse button, and choose Add to Address Book from the pop-up menu.
It is also recommended that you add the email address firstname.lastname@example.org to receive replies for your club mails at your inbox. If the above steps didn’t solve your problem and you received no stories even after 7 days, please open a ticket here.